Refund policy
Return and Refund Policy
We want you to be happy with your Netjies Leather purchase. If something is not quite right, please contact us and we’ll assist you.
30-Day Returns
We offer a 30-day return period for eligible products. This means you have 30 days from the date you receive your order to request a return.
To qualify for a return, the item must:
- be unused, unworn and in the same condition in which you received it;
- include all original tags, accessories and components;
- be returned in its original packaging where applicable; and
- be accompanied by proof of purchase or your order number.
To request a return, email info@netjiesleather.co.za before sending the item back.
Once your return request has been approved, we will provide instructions on how and where to return your order.
Please do not send products back without first contacting us. Unauthorised returns may not be accepted.
Return Address
Approved returns must be sent to:
Netjies Leather Co.
174 Marsh Harrier Road
Hoedspruit
1380
South Africa
Return Shipping
Unless the product is defective, damaged, incorrect or otherwise covered by your statutory consumer rights, return shipping costs may be for the customer's account.
If Netjies Leather supplied an incorrect, defective or damaged item, we will assist with the appropriate return arrangements.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective or you received the incorrect item, contact us as soon as possible at info@netjiesleather.co.za with your order details and, where possible, photographs of the issue.
We will assess the matter and work with you to resolve it.
Nothing in this policy limits any rights available to consumers under applicable South African consumer protection legislation. Under the Consumer Protection Act, qualifying defective goods may carry rights to a repair, replacement or refund within the applicable statutory period.
Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
- personalised or engraved products;
- custom-made or specially commissioned products;
- products made according to a customer's specifications;
- gift cards; and
- items marked as final sale, where permitted by applicable law.
Please contact us before ordering a customised or personalised product if you have any questions.
These exclusions do not remove any statutory rights that may apply if a product is defective or does not meet applicable legal standards.
Sale Items
Sale items are generally considered final sale and cannot be returned for a change of mind, unless otherwise required by law or the item is defective, damaged or incorrect.
Exchanges
If you would like a different product, colour or size, please contact us.
Where appropriate, the easiest process may be to return the eligible item and place a new order once the return has been approved.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method.
Please allow up to 10 business days for Netjies Leather to process an approved refund. Your bank or payment provider may take additional time to reflect the funds in your account.
If more than 15 business days have passed since we confirmed your refund approval, please contact:
Cancellations
If you need to cancel an order, please contact us as soon as possible.
If production, personalisation, engraving or fulfilment has already started, cancellation may not always be possible, particularly for custom-made products.
Any cancellation rights available under applicable South African law remain unaffected.
Questions
For any return, exchange or refund questions, contact us at:
Email: info@netjiesleather.co.za
Phone / WhatsApp: +27 79 469 2086