Shipping policy

We want your Netjies Leather order to reach you safely and as smoothly as possible.

Order Processing

Orders are processed once payment has been successfully received.

Please allow time for your order to be prepared before dispatch. Processing times may vary depending on stock availability, order volume, product type and whether the item requires customisation, engraving or special production.

Custom-made, personalised or engraved products may require additional production time.

If there is an unexpected delay with your order, we will contact you using the details provided at checkout.

Shipping Within South Africa

Netjies Leather delivers orders throughout South Africa.

Available shipping options and applicable delivery charges are displayed at checkout based on your delivery address and order.

Delivery timeframes shown at checkout are estimates and may vary depending on your location, courier operations, public holidays, weather conditions and other circumstances outside our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • street address;
  • suburb;
  • city or town;
  • province;
  • postal code; and
  • contact number.

Netjies Leather cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your delivery details after placing your order, please contact us as soon as possible at info@netjiesleather.co.za or +27 79 469 2086.

Order Tracking

Where tracking is available, your tracking information will be sent to you once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been collected.

Delivery Delays

We do our best to ensure that orders are dispatched promptly, but delivery dates are not guaranteed.

Delays may occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays, high order volumes, service interruptions or remote delivery locations.

If your order appears to be significantly delayed, please contact us and we will assist where possible.

Damaged Parcels

Please inspect your parcel when it arrives.

If the parcel or product appears damaged, please contact us as soon as possible at info@netjiesleather.co.za and include:

  • your order number;
  • a description of the issue; and
  • clear photographs of the parcel and product where possible.

We will review the matter and assist you accordingly.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

Email info@netjiesleather.co.za with your order number and details of the issue so that we can investigate and resolve it.

Collection

Where collection is offered at checkout or arranged directly with Netjies Leather, customers may collect from the applicable Netjies Leather location once they have received confirmation that their order is ready.

Please do not arrive for collection before receiving confirmation that the order is ready.

International Shipping

Where international shipping is available, delivery times and charges will depend on the destination.

International orders may also be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customs procedures may cause additional delivery delays outside the control of Netjies Leather. Shopify also recommends making customers aware of duties and taxes when selling internationally.

Lost Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please first check with:

  • household members;
  • neighbours;
  • reception or security personnel; and
  • the delivery location shown on the tracking information.

If the parcel still cannot be located, contact us at info@netjiesleather.co.za and we will assist with the courier enquiry where possible.

Returns

Shipping relating to returns, exchanges, defective products and refunds is handled in accordance with our Return and Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Netjies Leather Co.
Email: info@netjiesleather.co.za
Phone / WhatsApp: +27 79 469 2086
Location: Hoedspruit, Limpopo, South Africa